Note: Search for the Bluetooth driver paired with the vendor name which is used on your computer. Learn more about How to search and download drivers. Download and install the Bluetooth driver from the ASUS support site.(The vendor name of the Bluetooth device is as an example.) The vendor name will be used on next steps to pair driver on the ASUS support site, please record it properly. Note: The vendor name of the Bluetooth device may be different even the same model. Uninstall the Bluetooth driver, then download and install it from ASUS support site If an update is unavailable or update is finished but the issue persists.Windows is searching online for drivers.Make sure your computer is in an available network environment, then connect to internet because it is an online update process. Note: The device name may be different based on different models. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app. In ④, select check item of Hardware diagnostic ⑤, and then click ⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS. Your computer will be turned off completely.Īfter turning the computer off completely, please restart your computer and check whether the problem is resolved. If the problem persists, please continue the next troubleshooting step. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.Ĭlick the icon on the taskbar ①, select the icon ②, then press and hold the key ③ on the keyboard as well as select ④ at the same time. How to update drivers via customer support in MyASUS (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)įor executing Windows update and drivers update, here you can learn more about: How to use EZ Flash to update the BIOS version How to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about: Update and confirm BIOS / Windows packages / drivers with the latest version on your PC If there is an ⑤ on the Bluetooth icon which is meaning the Bluetooth is disabled, then right-click and select ⑥. If the is existing, continue to the next step. Note: If the is not existing, your PC does not support it. In, whether the ③ is existing in the list.Type and search in the Windows search bar ①, then click ②.Make sure your PC has the Bluetooth function and enabled If the problem persists, please continue the next troubleshooting step. ![]() Select ③, then make sure is turned on ④.Click the icon on the taskbar ①, then select ②.Make sure the Bluetooth is Turned On in Windows Use Restore Point to restore the system.Uninstall the Bluetooth driver, then download and install it from ASUS support site.Update and confirm BIOS / Windows packages / drivers with the latest version on your PC.Make sure your PC has the Bluetooth function and enabled.Make sure the Bluetooth is Turned On in Windows.Please go to the corresponding instruction based on the current Windows operating system on your computer: To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix Bluetooth connection problems. We suggest moving the computer and Bluetooth accessory closer together, then make sure there are no objects between both to make a good connection. Note: The Bluetooth wireless signal between computer and Bluetooth accessory might be interfered. If you experience that the Bluetooth issues (such as Bluetooth cannot connect, doesn’t work, often disconnected, Bluetooth icon is missing, or exclamation mark appeared in Bluetooth of device manager, etc.), please refer to the following troubleshooting steps. Troubleshooting - Bluetooth Functionality Anomaly Issue
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